Privacy Policy

1. Introduction

Q&B Heritage Contracting ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Submit an estimate request through our contact form
• Contact us via email or phone
• Sign a service agreement with us
• Provide consent for project photos to be used in our portfolio

The types of personal information we may collect include:

• Name and contact information (email, phone number, mailing address)
• Project details and specifications
• Property address and location information
• Payment and billing information (for contracted services)
• Communication preferences

3. Contact Form Data Handling

Our website contact form is powered by Formspree, a third-party form processing service. When you submit an estimate request through our contact form:

• Your information (name, email, phone, project type, and message) is transmitted securely to Formspree's servers
• Formspree forwards your submission to our business email address
• We receive and store your information to respond to your inquiry and provide service estimates
• Formspree's data handling practices are governed by their own privacy policy, available at https://formspree.io/legal/privacy-policy

By submitting the contact form, you consent to this data processing necessary to fulfill your request for a service estimate.

4. Website Analytics & Tracking

We use Vercel Analytics to understand how visitors interact with our website. Vercel Analytics collects:

• Aggregated, anonymized usage data (page views, referral sources, device types)
• Performance metrics to improve website speed and user experience
• General geographic location data (city/region level, not precise location)

Vercel Analytics is privacy-focused and does not use cookies or track individual users across websites. No personally identifiable information is collected through analytics. For more information, see Vercel's Analytics Privacy Policy.

5. Cookies and Similar Technologies

Our website uses minimal cookies and tracking technologies. Vercel Analytics operates without traditional tracking cookies. We do not use third-party advertising cookies or cross-site tracking technologies. Your browser's standard settings allow you to control cookie preferences, though disabling certain features may affect website functionality.

6. How We Use Your Information

We use the personal information we collect to:

• Respond to your inquiries and provide service estimates
• Schedule and perform contracted painting and contracting services
• Process payments and maintain billing records
• Communicate with you about your project, including updates, changes, and completion
• Comply with legal and regulatory obligations
• Improve our services and website experience based on feedback and usage patterns
• Display completed project photos in our portfolio (only with your explicit consent)

7. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Third-party services that help us operate our website and business (e.g., Formspree for form processing, email service providers, payment processors). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner with your consent or as permitted by law.
• With Your Consent: Any other disclosure will be made only with your explicit consent.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations (including warranty claims and tax requirements), resolve disputes, and enforce our agreements. Contact form submissions and estimate requests are typically retained for up to 2 years. Service contracts and related records are retained for up to 7 years to support warranty claims and comply with business record-keeping requirements.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for data transmission. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights Under PIPEDA

Under PIPEDA and applicable provincial privacy laws, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Withdrawal of Consent: Withdraw your consent for certain uses of your personal information (subject to legal or contractual restrictions)
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days as required by PIPEDA.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response to your privacy concern, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.